FAQs

TECHNOLOGY AND BENEFITS

The Sanitizer Pro by Klairo uses powerful UV-C technology that destroys the nuclear DNA of bacteria, viruses, and fungi. Scientifically proven to kill 99.9% of germs, the Sanitizer Pro offers an advanced approach to home health keeping wellness and safety the number one priority.

UV-C light (ultraviolet light with a wavelength between 200 and 280 nanometers) disrupts the DNA of pathogens at their nuclear level and prevents them from reproducing. This high-frequency light hinders the growth of microorganisms and destroys them before they can spread any further. Scientifically proven to eliminate 99.9% of bacteria, viruses, and fungi, UV-C light technology has become a great approach in destroying harmful pathogens that are unseen to the human eye.

Yes, the Sanitizer Pro is safe to use as long as you do not directly expose yourself to the UV-C light. You should never expose your eyes or skin to direct UV-C light. Please only turn on the Sanitizer Pro when all items have been placed into the device and the lid is tightly secured.

The Sanitizer Pro by Klairo us UV-C light to destroy harmful bacteria. This method has been proven and is safe for both humans and products. Traditional methods using chemical solutions and sprays that are harmful to our health as they leave chemical residue on our products and our skin. We also breathe in these chemicals as they vaporize and linger in the air. The Sanitizer Pro by Klairo leaves behind no chemical residues, which is better for our health and our earth.

You can sanitize just about anything that fits into the Sanitizer Pro. Simply adjust the height of the device using our stackable extensions for more room and better usage. Please note that items that cannot withstand UV exposure should not be used by Klairo.

The dimensions of the device are: 8.2H x 4.7W x 4.7L (outer) and 7.6H x 3.6 W x 3.6L (inner)

TECHNICAL SUPPORT

Please use a clean damp cloth to gently wipe down the interior and exterior of the device. Do not wipe down the UV lights as these are self-cleaning and need no attention.

Press down on the power button. The light will switch on and activate the Sanitizer Pro. In just 3 minutes you’ll have all of your items clean and ready to use.

The Sanitizer Pro can be recharged using the USB-C cable included with your device. The USB-C port is located on the back of the top lid. 

SHIPPING

We ship our items from Southern California.

The Sanitizer Pro by Klairo currently ships to the following countries:

US

Canada

European Union 

Australia

New Zealand

Singapore

Hong Kong

Switzerland

Norway

Japan

Korea

Thailand

Taiwan

For purchases made in the United States, please allow 3-5 business days for delivery. For purchases made in Canada, please allow 5-10 business days for delivery. For purchases made in all other countries that Klairo currently ships to, please allow 7-14 business days for delivery.

Currently, we are unable to offer expedited shipping but we are working extremely hard in getting items shipped out immediately to you.

REFUNDS AND RETURNS

Yes, the Sanitizer Pro has a 180-day manufacturer warranty on all devices purchased on www.klairo.com and authorized retailers. The warranty covers that which is defective and needs to be repaired or replaced. If we are unable to repair or replace your device, a refund will be issued to the purchaser using the same payment method as originally purchased. Please note that the warranty does not cover loss, theft, misuse of the device, or any normal wear and tear.

What is the return and exchange policy for Klairo?

We are happy to accept returns and exchanges of any unused products in their original packaging within 30 days of the purchase date. For items purchased in the United States, we are happy to offer free returns using the same guidelines as mentioned above. Please note that if an item does not meet our return policy or fails to come back unused in its original packaging, it will not be eligible for a refund. Please reach out to our customer support team at hello@klairo.com with your order details and we’ll be happy to assist in every way we can.

Currently, we accept all major credit cards and PayPal.

NEED MORE HELP?

Reach out to hello@klairo.com and we’ll be happy to help!